Please read these terms and conditions carefully. By using this website we take it that you have read, understood and accepted the information below.
Ordering
You will receive a confirmation email from us once we have received your order via this website. This email is an acknowledgement that your order has been received and does not guarantee that your order can be fulfilled. Should we not be able to meet your order we will contact you at the earliest opportunity within 48 hours. Once this has been sent, whether it is received or not by your computer, a contract will be formed between us and yourselves. This contract means that we will endeavour to supply you with your order. Once goods are ready for dispatch you will receive another email indicating this, at which point the supply of your order is guaranteed.
You can cancel your order at any time, by email at info@neilsimone.com.
Payment
Online payment is handled by PayPal. You can pay using a PayPal account, alternatively PayPal accept major credit/debit cards. You can also pay by cash or card in person at our gallery.
Delivery
Deliveries are sent by either first class Royal Mail or courier service. Some deliveries may require a signature, and we are happy to deliver to your place of work or to a neighbour if you indicate this on the “Shipping Address” part of the online order form.
We aim to deliver your purchases in around 5 working days, although some deliveries may take longer to reach you, so please allow up to 28 days for delivery.
Returns, Refunds and Faulty Goods
We offer a no quibble refund or replacement policy.
If you are unhappy with the goods you receive, if they are faulty or have been damaged in transit, please notify us within 48 hours of receipt and return the product to us with the original receipt within 14 days. In such circumstances a full refund will be given within 28 days (including additional p/p costs) or a replacement within 5 days (outside the UK may take longer).
Items must be returned in the original packaging within 14 days of receipt. It is at our discretion whether items are in perfect saleable condition and qualify for a full refund or replacement.
If damage occurs to items in transit or they are lost in transit you will need to claim against the carrier. We cannot be held accountable in such instances. This does not affect your statutory rights. For this reason, we strongly advise you to use a guaranteed postal service, as you are responsible for the goods until we have received them.
Product Descriptions
Product descriptions and pictures are as accurate as possible. Occasionally products may be out of stock, and we will make every effort to identify this on the product page. If however, this occurs simultaneously to your order, we will inform you at the earliest opportunity and advise you about the expected time for items to become in stock again. A refund will be given if this time is unsuitable for your needs.
We may alter or withdraw any product or part of this website at any time.
Complaints
We take any complaint very seriously. If you need to complain, in the first instance please contact us by emai info@neilsimone.com or in writing to:
The Neil Simone Gallery
The Old Chapel
Main Street
Glasshouse
Harrogate
HG3 5QY
Your statutory rights are not affected.
General
These terms and conditions may be modified at anytime without notice. Revised terms and conditions will be applicable with immediate effect. Website prices are shown in British pounds sterling.
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered.
The contents and images of this website belong to Lee and Neil Simone, and as such are protected by copyright, trademark and other intellectual property rights. No part of this website may be reproduced without our permission.
The Neil Simone Gallery provides this website and all the contents within on an as is basis. Whilst we endeavour to ensure that the information contained on this site is true and accurate, we cannot give any warranty to that effect. We cannot be responsible for the consequences of reliance on that information, and any information of an advisory nature is general only and cannot be regarded as applicable to a specific case. However this disclaimer is not intended to affect your statutory rights.
In particular, please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but are not limited to) links, frames and portals.
The materials contained on this site except as where identified as being the copyright of any other person are copyright to us and may be subject to other intellectual property rights. Whilst the pages may be downloaded or copied for the purposes for which the site is intended, such copies may only be used by you and within your organisation, and not for any commercial use without our express consent. All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.
Communications in connection with this service may be sent by e-mail. For ease of use and compatibility communications other than payments will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication.
We cannot be held responsible for any losses resulting from your use, or inability to use the website.
The Neil Simone Gallery does not guarantee that the website is virus free. The use of the website is at the sole discretion of the user.
The Neil Simone Gallery
The Old Chapel
Main Street
Glasshouse
Harrogate
HG3 5QY
Tel: +44 (0)1423 711 795.
Email: info@neilsimone.com
Web: https://neilsimone.com/
Copyright Neil Simone. All rights reserved.