Help & FAQs

You can buy Neil’s unframed prints or originals through this website. You can also visit Neil’s Chapel Gallery which has the full range of prints available both framed and unframed. The Chapel Gallery also has a more comprehensive collection of Neil’s Original Paintings.

We aim to ship your purchase within 3 -5 working days of receiving your order.

Yes, we can delivery anywhere in the world. The international shipping cost will be reflected in your cart at the checkout, this price will not include any tax and duties. Tax and duties will be the responsibility of the customer. Please allow an additional week on top of our standard delivery times.

Deliveries are sent by either First Class Royal Mail or courier service. Some deliveries may require a signature, and we are happy to deliver to your place of work or to a neighbour if you indicate this on the “Shipping Address” part of the online order form.

Prints
Delivery Zone Price
United Kingdom £10.00
Continental Europe £15.00
United States of America £20.00
Rest of the World £25.00
Originals
Delivery Zone Price
United Kingdom Free
Continental Europe £5.00
United States of America £10.00
Rest of the World £15.00
Greeting Cards
Delivery Zone Price for every 4 cards
United Kingdom £1.50
Continental Europe £4.50
United States of America £5.50
Rest of the World £7
Book
Delivery Zone Price
United Kingdom £2.50
Continental Europe £6.25
United States of America £8.50
Rest of the World £9.50

An edition is a limited run of a specific piece of artwork. For example, an edition of 250 means that only 250 pieces of that work will ever be printed. If you own a print with the number 2/250 then you own the second print from that print run. Once an edition is closed, no further prints will be made of it at that size.

All of Neil’s prints are Limited Editions.

The Giclée printing process is digital and uses high quality paper and pigment-based ink to create the closest possible match to the original painting. The process itself involves squirting or spraying microscopic dots of this specialist ink onto archival quality paper. The inks and paper used have been approved by the ‘Fine Art Trade Guild’.

The inks are fade resistant so that the prints stay colour rich and beautiful for longer. The printers also have multiple cartridges which allow for a larger and more accurate range of colours and smoother gradients to be achieved.

Lithographic printing is a traditional method of printing using plates, inks and water. It differs from digital Giclée printing in that large metal plates and pressured rollers are used to physically transfer the image, with the inks and water being absorbed into the paper itself.

Lithography was first invented by Alois Senefelder in 1796 and over the last 300 years artists including Picasso, Chagall, Henry Moore, David Hockney and Andy Warhol have reproduced copies of their original paintings using these Lithographic printing techniques.

All prints are personally signed by Neil himself, along with the edition number and the title of the painting. All original paintings are also signed by Neil and have the painting’s details on the back.

Avoid touching the surface of your print. Oils can be transferred to the print from your hands and rough treatment can scratch the surface and harm the pigment.

We recommend that you frame your print as soon as possible as this will help to protect the work once it is on display. We also suggest that the print is not placed in direct sunlight so as to maximise the longevity of the inks and the image itself.

If you would like to discuss the commission of an original painting by Neil, please contact him directly either by phone +44 (0)1423 711 795 or email – info@neilsimone.com. Neil will be happy to discuss the possibilities and to sketch out some ideas to help you visualise your own unique, commissioned painting.

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We offer a no quibble refund or replacement policy.

If you are unhappy with the goods you receive, if they are faulty or have been damaged in transit, please notify us within 48 hours of receipt and return the product to us with the original receipt within 14 days. In such circumstances a full refund will be given within 28 days (including additional p/p costs) or a replacement within 5 days (outside the UK may take longer).

Items must be returned in the original packaging within 14 days of receipt. It is at our discretion whether items are in perfect saleable condition and qualify for a full refund or replacement.

If damage occurs to items in transit or they are lost in transit you will need to claim against the carrier. We cannot be held accountable in such instances. This does not affect your statutory rights. For this reason, we strongly advise you to use a guaranteed postal service, as you are responsible for the goods until we have received them.

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